—– DATE OF LAST UPDATE: November 21, 2020 —–
Refunds and Returns
If you are unsatisfied with your product for any reason you will have 14 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on JuneRosenberry.com in accordance with the terms below:
A return authorization must be requested within 14 days of your date of delivery. You must contact us at june@junerosenberry.com to request and receive a RETURN MERCHANDISE AUTHORIZATION.
The return authorization number must be included along with your returned product.
Once an RETURN MERCHANDISE AUTHORIZATION is received, please return the item and email us back with the RETURN MERCHANDISE AUTHORIZATION and the tracking number so we can track your return.
You must return the Product to the address provided to receive a refund of your cost within 14 days of receipt of RETURN MERCHANDISE AUTHORIZATION.
Returned Product(s) must be in perfect physical condition (not physically broken, chipped or damaged in any way). All accessories originally included with your purchase must be included with your return.
Additional terms and conditions:
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
You are responsible for and must prepay all boxing and shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to June Rosenberry Ceramic Artist.
If you return Product to June Rosenberry Ceramic Artist (a)without a return authorization from June Rosenberry Ceramic Artist or (b) without all parts and accessories originally included with your purchase, June Rosenberry Ceramic Artist has the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in perfect physical condition, June Rosenberry Ceramic Artist retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in perfect condition.
Non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at june@junerosenberry.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We do not exchange one item for another. If you wish to purchase another item, that is a separate transaction from the return of your original item.
Still have questions about your return? Contact customer service at june@junerosenberry.com.
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